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FAQs

Order

How do I track the status of my order?

Cooking Hackz partners with global merchants and artisans in order to provide you the best prices. This means that your order is shipped from global areas via our partnership with USPS. Due to this, we ship directly from our partners in these countries. Once your order has been processed you will be able to track it via our tracking page.

Do you offer a refund if I don't like the product.

Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible

Shipping

Do you ship internationally?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us

How long does shipping take?

Please allow up to 1 week for your order to process, and to be shipped out. Our fulfillment centers are located around the world. For domestic and international orders, it will normally take about 15-20 days.

Product

Does Cooking Hackz provide a quality guarantee for the product being sold?

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Security

Is your website secure with my personal information?

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

1. The item you ordered did not arrive within the time promised by the seller.

2. The item you received was not as described.

3. The item you received that was assured to be genuine was fake.

Didn't find your answer?

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